CONTACT STELLTAILS
A little guidance. A conversation.
Questions about a diffuser, a fragrance or an order? Tell us what you have in mind. We’ll help you find the right next step.
A few useful answers.
How can you help me choose a diffuser?
Tell us where it will be used, the room size and the features you prefer. We can help you compare suitable options for home, car or shared spaces. Explore our diffusers.
Which fragrance oil should I use?
Compatibility depends on the model. Use only fragrance confirmed as suitable for your diffuser, and follow the product instructions. Oil is sold separately unless a selected bundle states otherwise. If you are unsure, include the model name in your message.
Where can I find delivery and return information?
Read our shipping policy and refund policy for the current terms. For an existing order, include the order number and the email used at checkout so we can help.
Can we discuss a custom product or brand project?
Yes. Share your preferred product, finish, branding or packaging, together with the intended setting and quantity. Available options, minimum quantities and lead times vary by model and are confirmed before ordering. Explore business scenting.
Send us a message.
Include your order number if you have one. For product guidance, tell us the model and where you plan to use it.
DIRECT SUPPORT
support@stelltails.comMonday–Friday, 09:00–18:00
China Standard Time (UTC+8)
We normally reply within 2 business days.
WhatsApp: +86 134 2183 2092